Our return policy

Return Policy Info

Shop with the comfort of knowing that your order is backed by a 15-day Money Back Guarantee.

Most items may be returned for any reason, opened or unopened, within 15 days, for an exchange or a refund for the full amount of the merchandise (minus the 20% restocking fee) if returned within 15 days of delivery. There is 20% restocking fee. Shipping is not refunded. Refunds are issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction. All refunds will be issued to the same payment type as the original form of payment(s) as determined by BFTSync.

The following items may not be returned:

Video games, video game consoles, and video game accessories that have been opened.

All cellphones and plans are under the NO RETURN POLICY.  Please, refer to the manufacturer guidelines for warranty.

Cards for prepaid services, such as installation or satellite radio programming, after they have been activated.

Bluetooth handsfree car kits or any products that are installed or requires installation. We will replace the product if it is defective. No refunds.

Alpine Imprint™ software, Nikon photo-editing software, navigation update software, and any other software once the seal's been broken.

How to return a product

Is your item defective? Please call us first.

If you think an item you ordered might be defective, please speak to one of our Tech Support Specialists first. Often, they can help you solve setup and installation problems by trouble shooting with you over the phone. To reach our Tech Support Specialists, call the number on your invoice and please have your order number ready.If you don’t have your order number available, please call Customer Support at 713.482.8656. They will look up your order number for you and transfer you to a technician.

Submit an online Return Authorization request. If you prefer, you can call 713.482.8656 to arrange your return.

You're welcome to make your own arrangements for return shipping, or we can send you an Authorized Return Shipping (ARS) label by e-mail, fax, or postal mail, whichever you prefer. Let us know how many packages you're returning, and we can send a label for each package. Labels by e-mail are sent as a PDF attachment. Print the label using Adobe Acrobat Reader version 3.0 or later. The return shipping cost of $9 per label will be deducted from your merchandise credit or refund. ARS labels cannot be used for items requiring special shipping, such as some larger TVs, stands and tower speakers. These items require special freight return shipping — please call 713.482.8656 for details.

Check the label

Verify the information on your ARS label(s). It should already have your information filled in for your convenience.

Your Return Authorization number will be supplied in the space marked "RA#" on the ARS label(s).

If you're returning more than one package, be sure to fill out the "Pkg: __ of __" info at the top right of each tag (Example: Pkg 1 of 2)

Pack carefully

The item should be returned in the manufacturer's box, with all the remotes, manuals, and original wiring included.

Please use the original outside box if possible.

Attach the labels

Remove old shipping labels or mark out the original tracking numbers.

Then securely tape one completed ARS label to each package.

Give the package to USPS

Hand it to any UPS driver or take it to any official UPS drop-off spot (a UPS station, UPS Store, or other store that handles UPS shipments).

For the location of the UPS office nearest you, please call 1-800-742-5877 or visit www.ups.com.

Returns — Frequently Asked Questions

What if I don't have e-mail?

No problem. If we don't have an e-mail address for you, we'll include return shipping labels with your order. You'll find it attached to your invoice on the page marked "Returns Made Easy." We can also fax or mail them to you. Just call 713.482.8656.

How long does it take for a return to process? How will I know if you've received my return?

After we receive your package, we normally process your exchange or refund within 72 hours. We will mail or e-mail you a letter confirming that the return was processed.

If you used an ARS tag to return your product, you can trace your package using the tracking number and calling USPS at 1-800-742-5877 or visiting their website at www.ups.com.

How much does return shipping cost?

Most packages can be returned using an Authorized Return Shipping (ARS) label that we can send you. A charge of $9 per ARS label will be deducted from your merchandise credit or refund. However, some items, like larger TVs, stands and tower speakers require special freight shipping, and cost more to return. Larger TVs carry a $125 return freight fee. Larger tower speakers carry a $65 return freight fee. For more details, please call 713.482.8656.

Should I save the paperwork and packing material that I received with my order?

The order number printed on the front of your invoice and the telephone numbers on the back of the invoice are important if you need to call for assistance or a return. The invoice is also proof of purchase for warranty service, should you ever need it. We also recommend that you keep the original box and packing materials until your equipment is out of warranty.